From Hallucinations to Certainty: The Missing Knowledge Layer for AI

Learn how to ground AI in Real Product Knowledge and eliminate hallucinations.

Hosts: Daniel Kimber & Danielle Wilson
Duration: 30 Min
Live Session

Overview

What this session covers

A practical discussion focused on real-world challenges and applied approaches.

Date: Feb 24th
Time: 11:00 AM PST
Location: Online

AI doesn’t fail because the models are bad. It fails because the knowledge underneath it is scattered, outdated, and unowned.

As products evolve, critical knowledge lives everywhere: Slack threads, walkthrough videos, tickets, internal workflows, and in the heads of a few experts. When AI is built on this messy reality, it confidently gives wrong answers, creates inconsistent experiences, and erodes trust in your tools.

In this 30-minute live session, join us to see how to turn fragmented knowledge into a single, living layer that powers AI, teams, and self-service.

You’ll walk away knowing how to:

• Deliver AI experiences that are accurate, personalized, and grounded in real product context
• Automatically capture high-value knowledge from Slack, docs, videos, and workflows
• Avoid the pitfalls of traditional KBs, RAG pipelines, and AI tools that break at scale
• Build a knowledge foundation that grows as products, teams, and AI use cases expand

If you’re responsible for AI, CX, or enabling teams with AI-powered tools, this session will show you how to move from experimental AI to dependable, value-driving.

Hosts

The people behind this session

Daniel Kimber
CEO & Co-founder, Brainfish

Dani Wilson
GTM, Brainfish