# Changelog Check out the latest from Brainfish. All New Releases Improvements Retired Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. April 2025 \\ \\ \\ \\ March 24, 2026\\ \\ **UI Refresh: Cleaner Layout, Smarter Navigation**\\ \\ Improvements\\ \\ \\ \\ \\ \\ March 19, 2026\\ \\ **Upload Images to Add Visual Context to Questions**\\ \\ Improvements\\ \\ \\ \\ \\ \\ February 28, 2026\\ \\ **Create Knowledge Directly from Slack and Give Your Agents Identities** \\ \\ Better control over how your channels are set up, and a brand new way to build your knowledge base without ever leaving Slack.\\ \\ Improvements\\ \\ \\ \\ \\ \\ January 26, 2026\\ \\ **Major Platform Updates: Brainfish Assist, Slack Agents, and Help Center AI** \\ \\ A roundup of major improvements shipped this month to make Brainfish more powerful, flexible, and user-friendly.\\ \\ Improvements\\ \\ \\ \\ \\ \\ November 25, 2025\\ \\ **Meet the Revamped Brainfish Assist: Real-Time Intelligence Inside Every Tab**\\ \\ Improvements\\ \\ .png)\\ \\ \\ \\ November 11, 2025\\ \\ **Introducing Knowledge Discovery: Instantly Find What Needs Updating** \\ \\ Brainfish automatically finds every article affected by a product change and shows you what needs updating.\\ \\ New Releases\\ \\ \\ \\ \\ \\ October 31, 2025\\ \\ **Smarter Agentic AI, Faster Search, Platform Stability** \\ \\ We shipped Agentic AI as the default with better controls, plus a new LLM-driven clustering and intent-search system that makes results faster and more relevant. The team added personalized answers with smart user memory, a draft workflow for article suggestions, and improved media handling, alongside security, performance, and UI refinements.\\ \\ Improvements\\ \\ \\ \\ \\ \\ September 18, 2025\\ \\ **Intelligent 404 Error Handling** \\ \\ We've transformed the frustrating 404 experience into an opportunity for users to find exactly what they need.\\ \\ Improvements\\ \\ \\ \\ \\ \\ August 20, 2025\\ \\ **Generate Knowledge Base Articles from Videos** \\ \\ Our latest update lets you upload videos directly to Brainfish and generate comprehensive articles based on the video content. Your product demos, training videos, troubleshooting guides, and more can now be converted into knowledge base articles automatically.\\ \\ \\ \\ \\ \\ July 1, 2025\\ \\ **Slack Integration: Bring Instant Answers Directly Into Your Team's Channels** \\ \\ Your team already lives in Slack. Now Brainfish can live there too. Whether it's Support needing troubleshooting steps or Sales looking up pricing details, team members can simply mention @Brainfish followed by their question to get instant answers without interrupting colleagues or switching between apps. This integration is available to all customers and plans.\\ \\ New Releases\\ \\ \\ \\ \\ \\ April 28, 2025\\ \\ **Five Specialized Agents, One Connected Experience** \\ \\ Traditional support tools focus on deflection—putting walls between customers and help. They measure success by how many tickets they prevent, not by how well they actually solve customer problems.\\ \\ New Releases\\ \\ \\ \\ \\ \\ February 11, 2025\\ \\ **More Ways to Help Users Help Themselves** \\ \\ This February, we've released several major updates that make Brainfish even better at understanding and helping your users. These improvements focus on making your product naturally easier to use through ambient AI and more seamless assistance.\\ \\ Improvements\\ \\ \\ \\ \\ \\ January 24, 2025\\ \\ **Knowledge Grouping & Enhanced Article Embeds** \\ \\ We've added powerful new ways to organize your help content and create richer documentation. These updates make it easier for users to find exactly what they need while giving you more flexibility in how you present information.\\ \\ Improvements\\ \\ \\ \\ \\ \\ December 21, 2024\\ \\ **Faster Setup, Smarter Answers** \\ \\ Connect your entire website to Brainfish with a single click. No more manual content migration – just point and deploy. Keep everything fresh with on-demand content syncing.\\ \\ New Releases\\ \\ \\ \\ \\ \\ September 3, 2024\\ \\ **Password Protected Help Centers: Ensuring Content Safety and Privacy** \\ \\ We understand that the content within your Help Center can sometimes be sensitive and not intended for broader audiences. That's why this week, we've introduced a significant security feature - Password Protected Help Centers.\\ \\ Improvements\\ \\ \\ \\ \\ \\ August 27, 2024\\ \\ **Inline Citations for Answer Segments: Trace Generated Answers to Source Articles** \\ \\ Often, a generated answer to a customer query might be derived from multiple articles in your help center. With Inline Citations, Brainfish now displays which segment of a generated answer comes from which specific article. This subtle yet significant feature can provide essential context to the user and lead them to more in-depth content if they wish to explore further.\\ \\ Retired\\ \\ \\ \\ \\ \\ August 20, 2024\\ \\ **Bug Fixes and Enhanced SEO Metadata with Favicon Addition** \\ \\ Bug Fixes: We've squashed a few more bugs in our system that were causing minor issues. These fixes enhance the overall performance and stability of Brainfish, offering our users a smoother and more seamless experience.\\ \\ Improvements\\ \\ \\ \\ \\ \\ August 9, 2024\\ \\ **New Team Working Model, Enhanced Testing** \\ \\ Revamped Team Working Model: This week, we've made changes to our team's working model. Specifically, we have readjusted our sprint start and end dates. This alteration has been made to maximize the alignment of our team's workflow with the business's demands and project timeframes. We believe that this change improves our efficiency further and allows us to deliver product enhancements even faster.\\ \\ New Releases\\ \\ \\ \\ \\ \\ August 2, 2024\\ \\ **SEO Ranking for Content and Displaying Actions in User Journey Timelines** \\ \\ SEO Ranking for Articles and Help Center Content: Boost your visibility with Brainfish! You can now opt to SEO ranki your articles and help center content. Now Brainfish won't just help you answer customer queries, but also drive potential customers to your site organically. With Brainfish optimizing your SEO, watch your content climb up in search engine result pages and attract users right where they are looking for information.\\ \\ New Releases\\ \\ \\ \\ \\ \\ July 26, 2024\\ \\ **AI Actions Release: Simplifying User Experience with Dynamic Actions** \\ \\ We have always been passionate about innovating to close the loop for customers, this week is no different with our new AI Actions feature!\\ \\ New Releases\\ \\ \\ \\ \\ \\ July 19, 2024\\ \\ **Ensuring Robust Security: Penetration Testing Completed** \\ \\ Running a secure platform is our utmost concern. To ensure that Brainfish is protected against potential threats, we have recently completed a thorough penetration testing.\\ \\ Retired\\ \\ \\ \\ \\ \\ July 12, 2024\\ \\ **Quicker Themes Loading and Better Suggested Question Options for Widget** \\ \\ Enhanced Themes Loading Speed: We've been hard at work to optimize our themes querying and displaying process. As a result, you'll notice a significant improvement in the loading speed of Brainfish Themes. This boosted performance means you can quickly get the insights you need without wait.\\ \\ Improvements\\ \\ \\ \\ \\ \\ July 5, 2024\\ \\ **Enhanced Theme Specificity and Sustained Product Interactivity with Brainfish Open** \\ \\ Improved Qualitative Theme Specificity: We've fine-tuned Brainfish Themes. Now you can enjoy even more precise and specific theme categorizations, enabling deeper insights into your customer's inquiries and behavior. Our advanced AI has been recalibrated for even better data analysis that's unique customer to customer, allowing for detailed theme identification that ultimately aids in devising more effective support and product strategies.\\ \\ Improvements\\ \\ \\ \\ \\ \\ June 28, 2024\\ \\ **Beta Release: Extractive AI Answers - Guaranteed Responses Every Time** \\ \\ We're excited to announce our beta release of Extractive AI Answers!\\ \\ Improvements\\ \\ \\ \\ \\ \\ June 21, 2024\\ \\ **Support for importing internal Zendesk content and general improvements** \\ \\ Internal Zendesk Content Import: Brainfish now supports importing internal Zendesk content right into Brainfish. This function significantly streamlines the content transfer process, making it easier for Zendesk users to switch to Brainfish.\\ \\ Retired\\ \\ \\ \\ \\ \\ June 14, 2024\\ \\ **Intent classification rolled out in background** \\ \\ In a step towards increasing the precision of our AI, we've quietly rolled out the Intent Classification feature in the backend. This new feature enables Brainfish to not only understand the customer's query but also interpret the underlying intent of the question. Understanding this can help customers in future to customise their responses to cater to the specific needs or concerns raised by the customer.\\ \\ New Releases\\ \\ \\ \\ \\ \\ June 7, 2024\\ \\ **Enhanced Widget JS Behaviour** \\ \\ Widget Behaviour Exposure to DOM\\ \\ Retired\\ \\ \\ \\ \\ \\ May 31, 2024\\ \\ **Launch of Native Video In Search and Brand Guidelines** \\ \\ We've been busy at Brainfish, introducing new multimodal support in search alongside this month's search engine upgrades:\\ \\ New Releases\\ \\ \\ \\ \\ \\ May 24, 2024\\ \\ **Rolling Out Combination Models to Support Wider Use Cases** \\ \\ We're delighted to announce another significant update aimed at amplifying our answer experience:\\ \\ Improvements\\ \\ \\ \\ \\ \\ May 17, 2024\\ \\ **Financial Services Support, Search Bar Supporting Text, and Zendesk Import Cleanup** \\ \\ We're excited to announce a series of significant updates this week, especially designed to expand our reach and enhance user experience:\\ \\ Retired\\ \\ \\ \\ \\ \\ May 10, 2024\\ \\ **Enhancing Accuracy with Contextual Precision and Relevancy Checks** \\ \\ Taking AI-generative search to the next level, we bring you a significant update this week:\\ \\ Improvements\\ \\ \\ \\ \\ \\ May 3, 2024\\ \\ **Month in Review Email, Discard Suggestions, and Salesforce Integration** \\ \\ We're starting May with some significant updates to help visualise Brainfish performance easily month on month:\\ \\ Improvements\\ \\ \\ \\ \\ \\ April 26, 2024\\ \\ **Additional Ranking Improvements and Widget Configuration Fixes** \\ \\ Our work never stops at Brainfish and even in this shortened week (public holiday in Australia) we bring you more updates to enhance your experience:\\ \\ Improvements\\ \\ \\ \\ \\ \\ April 19, 2024\\ \\ **Search content ranking and performance improvements** \\ \\ This week is all about performance.\\ \\ Improvements\\ \\ \\ \\ \\ \\ April 12, 2024\\ \\ **Content Health Checks** \\ \\ We heard that customer support teams spend weeks, sometimes months every year trying to figure out which content is out of date, broken or irrelevant.\\ \\ New Releases\\ \\ .png)\\ \\ \\ \\ April 5, 2024\\ \\ **Configurable In-Product Widget and Performance Enhancements** \\ \\ Now, you can conveniently configure and preview our in-product widget right from the settings page. This provides you with optimum control over the widget via our UI. This means no need for incessant code changes or the intervention of your development team every time you need to update a suggested question or next best action. Take your customer service to a notch higher with personalised prompts and actions, or even have different widgets per page/user.\\ \\ Retired\\ \\ \\ \\ \\ \\ March 29, 2024\\ \\ **April 2024 Platform Infrastructure Upgrades** \\ \\ We're ushering in the new season with some major updates to keep your Brainfish experience secure, robust, and smart!\\ \\ Improvements\\ \\ \\ \\ \\ \\ March 22, 2024\\ \\ **Brainfish for Slack: Instant inline answers** \\ \\ We're blazing new trails with our latest update. Now, Brainfish can seamlessly integrate with your Slack workspace.\\ \\ New Releases\\ \\ \\ \\ \\ \\ March 15, 2024\\ \\ **EU Region Optimisation and Improvements in Dark Mode** \\ \\ Maintaining our stride in enhancing user experience, here's what this week's update includes:\\ \\ Retired\\ \\ \\ \\ \\ \\ March 8, 2024\\ \\ **Shareable Answers, EU Deployment, and Editor Improvements** \\ \\ This week we are delivering significant Brainfish enhancements, tailored for sharing - and for our European users:\\ \\ New Releases\\ \\ \\ \\ \\ \\ March 1, 2024\\ \\ **Enhanced Mobile Autocomplete and Meta Data Updates** \\ \\ We're kicking off March with better mobile usability and performance enhancements in this week's update:\\ \\ New Releases\\ \\ \\ \\ \\ \\ February 23, 2024\\ \\ **Brainfish Agent Assist 1.0 Overview: Redesigned and Enhanced - Plus a New Way to Import Articles** \\ \\ To end the groundhog day of questions to your support and product teams from other departments, we're here this week with significant updates to our Chrome Extension, Agent Assist, and to introduce a useful new feature to quickly import knowledge or blog articles:\\ \\ New Releases\\ \\ \\ \\ \\ \\ February 16, 2024\\ \\ **Enhanced Brainfish AI, more team members, and MORE Performance Upgrades** \\ \\ Burning the midnight oil this week to deliver 3 major upgrades:\\ \\ Retired\\ \\ \\ \\ \\ \\ February 9, 2024\\ \\ **Themes Performance Improvements and Mobile Bug Fixes** \\ \\ Speeding up your experience in this week's updates:\\ \\ New Releases\\ \\ \\ \\ \\ \\ February 2, 2024\\ \\ **Brainfish Themes: Understand your customers better at scale** \\ \\ Taking customer understanding to new heights with this week's major release, Brainfish Themes:\\ \\ Improvements\\ \\ \\ \\ \\ \\ January 26, 2024\\ \\ **Multi-region support for Zendesk import and Bug fixes** \\ \\ Ending the month with usability upgrades and bug fixes:\\ \\ Improvements\\ \\ \\ \\ \\ \\ January 19, 2024\\ \\ **Info Text and 301 Redirects** \\ \\ Steering our innovation wheel towards providing greater functionality this week:\\ \\ Improvements\\ \\ \\ \\ \\ \\ January 12, 2024\\ \\ **Boosting user experience: Dark Mode and Markdown** \\ \\ Keeping up with the user preferences, Brainfish presents some thoughtful improvements this week:\\ \\ Improvements\\ \\ \\ \\ \\ \\ January 5, 2024\\ \\ **Search Result Enhancements: Show Links, Images, and More** \\ \\ Ring in the new year with some power-packed updates from Brainfish!\\ \\ Retired\\ \\ \\ \\ \\ \\ December 29, 2023\\ \\ **Better Vietnamese Translations and Microsoft Word Import** \\ \\ The final week of 2023 brings in some exciting updates for Brainfish users!\\ \\ Improvements\\ \\ \\ \\ \\ \\ December 22, 2023\\ \\ **Holiday Updates: Date Picker Revamp and More** \\ \\ In the festive spirit of giving and improving, here's a little gift from Brainfish! This week, we've done some re-tuning, and the results are ready to be unwrapped.\\ \\ Improvements\\ \\ \\ \\ \\ \\ December 15, 2023\\ \\ **Tracking infrastructure + widget improvements** \\ \\ This week is all about analytics and data!!\\ \\ Improvements\\ \\ \\ \\ \\ \\ December 8, 2023\\ \\ **Custom Colour Palettes** \\ \\ This week in Brainfish, we’re excited to announce a significant feature that will increase the customisation and personalisation of your Brainfish platform – Custom Colours!\\ \\ Improvements\\ \\ \\ \\ \\ \\ December 1, 2023\\ \\ **Interactions Upgrade: Autocomplete, Feature Flags & Locales** \\ \\ The festive month kicks off with some exciting Brainfish updates. This week, our primary focus has been on refining our autocomplete functionality, adding feature flags, and improving locale support to elevate your Brainfish experience.\\ \\ Retired\\ \\ \\ \\ \\ \\ November 24, 2023\\ \\ **Bug bashing and Zendesk import improvements** \\ \\ The festive month kicks off with some exciting Brainfish updates. This week, our primary focus has been on refining our autocomplete functionality, adding feature flags, and improving locale support to elevate your Brainfish experience.\\ \\ Improvements\\ \\ \\ \\ \\ \\ November 17, 2023\\ \\ **Brand Messaging Update & Brainfish App Fonts Refresh** \\ \\ This week, the Brainfish team has focused on enhancing our user's experience, and increasing platform stability.\\ \\ Improvements\\ \\ \\ \\ \\ \\ November 10, 2023\\ \\ **Regional Updates & Confidence Scoring Improvements** \\ \\ The Brainfish team has been hard at work this week.\\ \\ Retired\\ \\ \\ \\ \\ \\ November 3, 2023\\ \\ **Smart Autocomplete** \\ \\ We're thrilled to bring to you another set of game-changing features that are bound to make your Brainfish experience smoother than ever.\\ \\ Improvements\\ \\ \\ \\ \\ \\ October 27, 2023\\ \\ **Content Reordering** \\ \\ We're delighted to bring you some fresh updates that will significantly enhance your Brainfish experience.\\ \\ Retired\\ \\ \\ \\ \\ \\ October 20, 2023\\ \\ **Performance Enhancements and Monitoring** \\ \\ We're delighted to bring you some fresh updates that will significantly enhance your Brainfish experience.\\ \\ Improvements\\ \\ \\ \\ \\ \\ October 13, 2023\\ \\ **Interactive PDFs with AI** \\ \\ Brace yourselves! Get excited for the new features we've just rolled out in the platform\\ \\ New Releases\\ \\ \\ \\ \\ \\ October 6, 2023\\ \\ **Brainfish Widget Customisation** \\ \\ We've added more customisation options for the Brainfish Widget, giving users more control over how the help center appears to their customers.\\ \\ Improvements\\ \\ \\ \\ \\ \\ September 29, 2023\\ \\ **Answer streaming** \\ \\ You asked...we've answered! For months we've been answering customer questions using the Brainfish search engine, and averaging pretty decent response times of around 5 seconds to answer.\\ \\ New Releases\\ \\ \\ \\ \\ \\ September 22, 2023\\ \\ **2x faster answers and analytics exports** \\ \\ We are excited to announce that our search functionality has been optimised to provide answers more rapidly than ever. Now, users can experience an average speed that's 2X faster, making the process of finding answers more timely. We are continuing to optimise search speed and will further bring this speed down over time.\\ \\ Retired\\ \\ \\ \\ \\ \\ September 15, 2023\\ \\ **Confidence Scoring** \\ \\ We've now added confidence scoring to answers in Search Analytics.\\ \\ Improvements\\ \\ \\ \\ \\ \\ September 8, 2023\\ \\ **Brainfish for Insurance** \\ \\ We've now added confidence scoring to answers in Search Analytics.\\ \\ Improvements\\ \\ \\ \\ \\ \\ September 1, 2023\\ \\ **New team members and analytics improvements** \\ \\ This week we onboarded some new team members to Brainfish! We're super excited to welcome more engineers to our team to help us build faster and focus further on customer content.\\ \\ New Releases\\ \\ \\ \\ \\ \\ August 25, 2023\\ \\ **Better answer segmentation** \\ \\ We've made an improvement to answers this week to improve the way segmentation is done, to minimise accidental answer merging.\\ \\ New Releases\\ \\ \\ \\ \\ \\ August 18, 2023\\ \\ **New website and API** \\ \\ We've relaunched the Brainfish website, with new customer case studies and testimonials from leaders in CX and digital experience.\\ \\ Retired\\ \\ \\ \\ \\ \\ August 11, 2023\\ \\ **In-app support widgets** \\ \\ Brainfish now supports being embedded in app. We've built a widget that replicates our powerful AI Help Center experience, within another website.\\ \\ Improvements\\ \\ \\ \\ \\ \\ August 4, 2023\\ \\ **Agent Assistant upgrades and Analytics Filtering** \\ \\ Based on customer feedback and by popular demand, we've brought a few major upgrades to the UX and functionality of Agent Assistant!\\ \\ Improvements\\ \\ \\ \\ \\ \\ July 28, 2023\\ \\ **Search redundancy & minor improvements** \\ \\ We've added new search redundancies in addition to last week's fallbacks so that answers occur more often, and at higher accuracy.\\ \\ New Releases\\ \\ \\ \\ \\ \\ July 21, 2023\\ \\ **Search fallbacks** \\ \\ As part of our ongoing work to improve search quality and answer rates, we've implemented a mechanism for search to interpret when users enter 1 or 2 word queries.\\ \\ Retired\\ \\ \\ \\ \\ \\ July 14, 2023\\ \\ **Instantly Import Zendesk** \\ \\ Importing your content from Zendesk is now 100X faster.\\ \\ New Releases\\ \\ March 2026 \\ \\ \\ \\ March 24, 2026\\ \\ **UI Refresh: Cleaner Layout, Smarter Navigation**\\ \\ Improvements\\ \\ \\ \\ \\ \\ March 19, 2026\\ \\ **Upload Images to Add Visual Context to Questions**\\ \\ Improvements\\ \\ February 2026 January 2026 November 2025 \\ \\ \\ \\ November 25, 2025\\ \\ **Meet the Revamped Brainfish Assist: Real-Time Intelligence Inside Every Tab**\\ \\ Improvements\\ \\ October 2025 September 2025 August 2025 July 2025 April 2025 February 2025 January 2025 December 2024 September 2024 August 2024 July 2024 June 2024 \\ \\ \\ \\ June 7, 2024\\ \\ **Enhanced Widget JS Behaviour** \\ \\ Widget Behaviour Exposure to DOM\\ \\ Retired\\ \\ May 2024 April 2024 \\ \\ \\ \\ April 19, 2024\\ \\ **Search content ranking and performance improvements** \\ \\ This week is all about performance.\\ \\ Improvements\\ \\ March 2024 February 2024 January 2024 December 2023 \\ \\ \\ \\ December 15, 2023\\ \\ **Tracking infrastructure + widget improvements** \\ \\ This week is all about analytics and data!!\\ \\ Improvements\\ \\ November 2023 October 2023 September 2023 \\ \\ \\ \\ September 15, 2023\\ \\ **Confidence Scoring** \\ \\ We've now added confidence scoring to answers in Search Analytics.\\ \\ Improvements\\ \\ \\ \\ \\ \\ September 8, 2023\\ \\ **Brainfish for Insurance** \\ \\ We've now added confidence scoring to answers in Search Analytics.\\ \\ Improvements\\ \\ August 2023 July 2023 \\ \\ \\ \\ July 14, 2023\\ \\ **Instantly Import Zendesk** \\ \\ Importing your content from Zendesk is now 100X faster.\\ \\ New Releases\\ \\ No item found! 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